TRAINING FOR DISPENSARIES

In the fast-paced world of cannabis retail, employee turnover rates are hitting a staggering 55% within a year. (NCIA)

Let’s be honest… while we work to change this, we also need to maximize the time we have with each Budtender & Customer to maximize both your impact & your bottom line.

Welcome To Human Informed® Dispensaries

CUSTOMERS • EMPLOYEES • TEAMS • COMMUNITY • LEADERSHIP • THE BOTTOM LINE

Click on a section below to learn how building a culture of advocacy can uplift & help your organization succeed in 6 crucial spaces:

1. INCREASE Customer Satisfaction

“Treat your employees exactly as you want them to treat your best customers.” (Stephen Covey)

  • We deliver Human Informed's Employee Wellness Initiative focused on work-life balance using strategies proven to help improve employee satisfaction.

    What This Looks Like: “Hiring Advocacy Revolution allowed us to focus on dispensary services, while outsourcing the demands for training programs around these important topics. Our employees are enthusiastic about the program and many have remarked on how it makes them feel like the company truly cares about and is investing in their personal and professional development.” (Leah F. Director of Marketing & Talent; Program Graduate)

  • “High turnover rates among Budtenders continue to plague the cannabis retail sector, a problem that has ramifications for the industry beyond just the immediate costs.” (MJBizDaily)

  • Inspire Employee Retention

    Those who reported feeling valued and supported by their organization were more likely to go above and beyond for their customers, resulting in higher levels of customer satisfaction and loyalty. (Harvard Business Review)

  • Click here to read more testimonials from humans who have participated in this program!

2. IMPROVE Employee Satisfaction

Culture Is A Company’s Single Most Powerful Advantage. (Forbes)

  • We deliver Human Informed's Team Engagement Initiative focused on fostering a culture of understanding & innovation using strategies proven to help build team engagement.

    What This Looks Like: “The thing I really appreciate from the training was to not negate my own feelings of stress whether that is in the workplace while with a patient, or with my peers or even just when I'm in my own head.” (Budtender; Program Graduate)

    “Something I really took from the training was the way stress can be exposed in others. On our side we must do our best to be there for the patient regardless of how they are walking in that door.” (Budtender; Program Graduate)

  • Three in five workers said work-related stress caused them to have a lack of interest, motivation and energy at work. A total of 36% had cognitive weariness, 32% emotional exhaustion and 44% physical fatigue. (Forbes)

  • Organizations with a strong and robust culture have up to a 72% higher rate of employee engagement (Forbes) are 3x more likely to achieve high customer satisfaction ratings. (Deloitte)

  • Click here to read more testimonials from humans who have participated in this program!

3. BUILD Team Culture & Engagement

"A satisfied customer is the best business strategy of all." (Michael LeBoeuf)

  • We deliver Human Informed's Customer Advocacy Initiative focused on making Advocacy The New Customer Experience™ using strategies proven to increase customer satisfaction & relationships.

    What This Looks Like: “Feedback like this (below) is exactly the reason we do what we do[.] Thank you to the Advocacy Revolution training program for providing staff with the resources and tools to help all people with care and compassion.” (The Prime Leaf ; Program Graduate)

    Customer feedback of the Prime Leaf (a certified dispensary): "So I am deaf[,] but its common with my speech I get accused of faking but I wasn't here. Here I was accepted, welcomed with open arms and had a wonderful experience. Most people when encountering a deaf person just... its common interaction stops[.] Thank you from the bottom on my heart." (Shinko)

  • "Whether it's a bored demeanor, a dismissive look or just plain rude behavior, sloppy customer service spells disaster faster than just about any other business transgression." (Lauren Simonds)

    More than half of Americans are seeking help to cope with trauma. We can no longer ignore the fact that we are asking our employees to serve people who are navigating mental health issues. This includes more anxiety, more panic attacks and more depression. We need to equip them for this landscape. (Advocacy Revolution)

  • 84% of companies that work to improve their customer experience report an increase in their revenue. (Forbes)

    80% of customers say the experience a company provides is as important as its product [while] 88% of customers to say good customer service makes them more likely to purchase again. (HubSpot)

  • Click here to read more testimonials from humans who have participated in this program!

“Culture eats strategy for breakfast.”

(Peter Drucker)

4. CREATE Community Impact

Get started today! Click here to explore our community programs.

  • We deliver Human Informed's Community Advocacy Initiative focused on giving back to your neighborhood using strategies proven to foster & grow community relationships.

    What This Looks Like: “Overtaxed dealing with the challenges of COVID-19, [we] felt that the services offered were far too valuable to our growing team to pass up. Human Informed certification will have a very positive impact on our organization, employees and most importantly, on the community we serve.” (Leah F. Director of Marketing & Talent; Program Graduate)

  • The best way to foster employee happiness and engagement is by having a mission. When you have happy, motivated employees, your brand thrives. (Forbes)

  • Shoppers prefer to buy from charitable companies because it makes them feel good. They know they’re part of something bigger than themselves and that their purchase is changing the world. In fact, 81% of millennials say they want to support brands with corporate citizenship. (Forbes)

  • Click here to read more testimonials from humans who have participated in this program!

5. EMBODY Industry Leadership

“Goodwill is the only asset that competition cannot undersell or destroy." (Marshall Field)

  • We deliver Human Informed's Goodwill Leadership Initiative focused on goodwill & philanthropy using strategies proven to position your team as a leader in the cannabis space.

    What This Looks Like: ”The formatting is amazing! It is imperative for us to use these best practices and the stress training to remember and keep our heads, and our hearts.” (Lucas S. Lead & Inventory Manager; Program Graduate)

  • [A]bsentee leadership negatively impacts employee engagement and job satisfaction, with effects taking longer to appear at first but lasting for up to two years. (PsychReg)

  • Companies with a strong culture of innovation are three times more likely to be market leaders in their industry. (BCG)

  • Click here to read more testimonials from humans who have participated in this program!

6. ENRICH The Bottom Line

“Manage the top line: strategy, people, and products, and the bottom line will follow." (Steve Jobs)

  • We deliver Human Informed's Mission & Vision focused on contributing to a more sustainable & improved bottom line for your dispensary using strategies proven to influence customer & employee satisfaction.

    What This Looks Like: Happy Employees = Happy Customers = Happy Bottom Line

  • Creating a culture of advocacy fosters & increases long-term brand loyalty.
    It makes your team & customers feel good, which means your bottom line will feel good too.

  • “Loyalty is a powerful tool that sells while you sleep. When customers feel good shopping with you, they’ll continue to do so. And not only will they continue to buy from you, but they’ll advocate on your behalf to their social networks. (Forbes)

    Companies that succeed now don’t just do well — they do good.” (Forbes)

  • Click here to read more testimonials from humans who have participated in this program!

“Happy Employees = Happy Customers = Happy Bottom Line.”

(Advocacy Revolution)

THE BREAKDOWN

Created For The Cannabis Industry

CERTIFICATIONS
Human Informed® (HI) Dispensary Certification
Human Informed® (HI) Budtender Certifications

ACCESSIBLE OUTLINE
1 Program That Benefits 6 Core Spaces
6 Modules Rooted In Best Practices
6 Team Building Experiences

TAILORMADE CUSTOMIZATION
In-Person (preferred), Virtual, On-Demand or Hybrid
Onboarding Support & Consultation

DYNAMIC PROGRAM MATERIALS
Complete Program Guide
Resource Directory

THE BONUSES

ADDITIONAL PROGRAMMING
Customized Options Available Based On Your Unique Needs

1 YEAR SPONSORSHIP CREDIT
FREE! American Sign Language (ASL) Classes For Budtenders

PAY IT FORWARD
We’ll Donate 10% Of Your Program Rate To A Nonprofit In Your Community

THE FACILITATOR

EXPERIENCED FACILITATORS
10+ Years Advocacy Experience
3 Years Budtending Experience
5+ Years Facilitation Experience
Click here to learn more

Frequently Asked Questions (FAQ)

  • Yes! This program has also been customized to other industries. Click here to contact us and let us know what you need. We'll then let you know if our programs are a good match.

  • Yes! We will bring the program to your team wherever they may be; travel expenses may be included.

  • This program is rooted in more than 10 years of advocacy experience and 3 years of Budtending experience so we've always had your team, your customers & your patients in mind. Click here to learn more.

  • Meet with us! Click here to tell us about your needs and we'll set up a time to connect.

Next

Budtenders