WORKSHOPS FOR DISPENSARIES

Unlock The ROI Of Advocacy™

When advocacy shows up in everyday life - so do results! This immersive workshop teaches real-world advocacy as a practical, everyday skill that your team can use right away. This experience will help you cut through the noise & get straight to what drives real results: improved customer experiences, stronger teams & meaningful change in your community - collectively benefitting your bottom line.

While compliance & profit are important, dispensaries win or lose based on how they treat humans. When we “Make Advocacy The New Experience”, humans feel engaged - seen & heard. This is when you unlock the ROI of advocacy: retention, loyalty, culture & success. Real results.

Powered by Advocacy Revolution’s Human Informed® approach. Built for cannabis teams: including Budtenders, Team Leads, Managers & Dispensary Owners.

PART I.
Customer Satisfaction & Patient Support

In a crowded market, products alone don’t win loyalty — personal connection and trust do.

Our Customer Satisfaction & Patient Advocacy Initiative helps you make customer experiences easy, honest & personal — so customers come back and tell others why they should, too.

  • “A satisfied customer is the best business strategy of all." (Michael LeBoeuf)

    OUR RESPONSE: Advocacy Is The New Customer Experience™

    • 84% of companies that work to improve their customer experience report an increase in their revenue. (Forbes)

  • CUSTOMER SATISFACTION: 76% of cannabis consumers will leave after just one bad experience — and 82% won’t tell you why. (BDSA Consumer Insights, 2023)

    "Whether it's a bored demeanor, a dismissive look or just plain rude behavior, sloppy customer service spells disaster faster than just about any other business transgression." (Lauren Simonds)

    PATIENT SUPPORT: 80% of customers say the experience a company provides is as important as its product [while] 88% of customers say good customer service makes them more likely to purchase again. (HubSpot)

  • “Thank you to the Advocacy Revolution training program for providing staff with the resources and tools to help all people with care and compassion. Feedback like this [below] is exactly the reason we do what we do.” (Leah F. Director of Marketing & Talent)

    Customer Feedback From A Certified Dispensary: "So I am deaf[,] but its common with my speech I get accused of faking but I wasn't here. Here I was accepted, welcomed with open arms and had a wonderful experience. Most people when encountering a deaf person just... its common interaction stops[.] Thank you from the bottom on my heart." (Shinko)

    Click here to read more testimonials from humans who have participated in this program!

PART II.
Employee Satisfaction & Team Engagement

Loyal, passionate teams aren’t a bonus — they’re the strongest measure of any organization’s success.

Our Employee Satisfaction & Team Engagement Initiative helps you give your teams what they need so a stronger culture comes to life - fuel their fire then watch energy, purpose & connection grow.

  • “Culture eats strategy for breakfast.” (Peter Drucker)

    OUR RESPONSE: Advocacy Is The Culture™

    Companies with a strong & robust culture of innovation are:

    • 3x more likely to achieve high customer satisfaction ratings. (Deloitte)

    • Up to a 72% higher rate of employee engagement (Forbes)

    • 3x More likely to be market leaders in their industry. (BCG)

  • EMPLOYEE SATISFACTION: In the fast-paced world of cannabis retail, employee turnover rates are hitting a staggering 55% within a year. (NCIA)

    “High turnover rates among Budtenders continue to plague the cannabis retail sector, a problem that has ramifications for the industry beyond just the immediate costs.” (MJBizDaily)

    TEAM ENGAGEMENT: Those who reported feeling valued and supported by their organization were more likely to go above and beyond for their customers, resulting in higher levels of customer satisfaction and loyalty. (Harvard Business Review)

    * A SPECIAL NOTE: 3 in 5 workers said work-related stress caused them to have a lack of interest, motivation and energy at work. A total of 36% had cognitive weariness, 32% emotional exhaustion and 44% physical fatigue. (Forbes)

  • “The thing I really appreciate from the training was to not negate my own feelings of stress whether that is in the workplace while with a patient, or with my peers or even just when I'm in my own head.” (Budtender; Program Graduate)

    Click here to read more testimonials from humans who have participated in this program!

PART III.
Community Impact & Industry Leadership

Impact doesn’t come from standing alone — it comes from standing together.

Our Community Impact & Industry Leadership Initiative provides a clear path for businesses to lead real community change - no red tape, no middleman - just direct impact where it matters most.

  • The best way to foster employee happiness and engagement is by having a mission. When you have happy, motivated employees, your brand thrives. (Forbes)

    OUR RESPONSE: Advocacy Is The New Mission™

    • When customers feel good shopping with you, they’ll continue to do so. And not only will they continue to buy from you, but they’ll advocate on your behalf to their social networks. Loyalty is a powerful tool that sells while you sleep. (Forbes)

  • COMMUNITY IMPACT: Shoppers prefer to buy from charitable companies because it makes them feel good. In fact, 81% of millennials say they want to support brands with corporate citizenship. (Forbes)

    RETAIL SPECIFIC: Absentee leadership negatively impacts employee engagement and job satisfaction, with effects taking longer to appear at first but lasting for up to two years. (PsychReg)

  • “Overtaxed dealing with the challenges of COVID-19, [we] felt that the services offered were far too valuable to our growing team to pass up. This certification will have a very positive impact on our organization, employees and most importantly, on the community we serve.” (Leah F. Director of Marketing & Talent; Program Graduate)

    Click here to read more testimonials from humans who have participated in this program!

Photo with a peach orange background of a bird's eye view of three people with their laptops and notebooks working together at a wooden table.

Happy Employees = Happy Customers

= Happy Bottom Line

Investing in your workforce isn’t a cost — it’s the greatest competitive advantage you’ll ever have. Powered by Advocacy Revolution’s Human Informed® approach, our workshop curated for the cannabis industry focuses on contributing to the bottom line by turning everyday roles into catalysts for advocacy.

Why This Matters

  • Your Team Will Be Ready.

    MEET YOUR CUSTOMERS WHERE THEY ARE:

    "This program has helped me to be more mindful of the ways that I work with people, whether my co-workers, patients or just out in life in general. It has helped me to slow down with each human encounter and understand that people are on different wavelengths - and not everyone is on mine!"

    — Administrative Coordinator

  • Your Team Will Have Support.

    “The thing I really appreciate from the training was to not negate my own feelings of stress whether that is in the workplace while with a patient, or with my peers or even just when I'm in my own head.”

    — Lucas (Manager & Budtender)

  • Your Team Will Get Professional Development.

    “Hiring Advocacy Revolution allowed us to focus on dispensary services, while outsourcing the demands for training programs around these important topics. Our employees are enthusiastic about the program and many have remarked on how it makes them feel like the company truly cares about and is investing in their personal and professional development.”

    — Leah (Director of Marketing and Talent)

  • Your Team Will Make A Difference.

    Remove The Red Tape To Creating Change

    "Something I really took from the training was the way stress can be exposed in others. It really made me feel like I had more tools in my belt to be better for the patients but also any employees dealing with stress. On our side we must do our best to be there for the patient regardless of how they are walking in that door.”

    — Lucas (Manager & Budtender)

  • Your Team Will Set The Example.

    [It] made us all kind of connected in this more interpersonal way, like we all went through the training together and it created this shift in how to care for our patients. I could write a million things I really appreciated about the training! 

    — Lucas (Manager & Budtender)

  • Your Team Will Sail Smoothly.

    "Overtaxed dealing with the challenges of adult-use legalization and COVID, [we] felt that the services offered were far too valuable to our growing team to pass up. Advocacy Revolution's certification will have a very positive impact on our organization, employees and most importantly, on the community we serve.”

    — Leah (Director of Marketing and Talent)

  • Your Team Will Have A Customized Path.

    “The registration and planning process was so simple with well organized resources, clear communication and rapid responses. We received a tailored timeline, format and content lineup to best suit our teams and their unique needs.”

    — Leah (Director of Marketing and Talent)

Each Session Includes

    • In-person

    • Virtual

    • Hybrid

  • Featuring the Human Informed approach & 15+ best practices in the areas of customer satisfaction, patient support, employee satisfaction, team engagement, community impact and industry leadership.

    • Includes dynamic program materials such as guides & community resources.

  • Facilitated by humans with lived experience:

    • OPTION 1: We’ll facilitate 100% of the workshop

    • OPTION 2: We’ll certify 1-3 of your team members as Human Informed Co-Facilitators to teach the workshop with us

  • SUPPORT A GOOD CAUSE
    Includes 1 year sponsorship of Sign Language For Budtenders classes

    PAY IT FORWARD
    We’ll donate 10% of your program rate to a nonprofit in your community

Culture eats strategy

for breakfast.*

→ SO LET’S BUILD

A CULTURE OF ADVOCACY

Get Started Today

“[It] made us all connected in this more interpersonal way, like we all went through the training together and it created this shift in how to care for our patients. The formatting is amazing!”

— Lucas (Manager & Budtender)

Ready To Connect?

Our workshop helps drive customer loyalty, boosts team morale & strengthens community trust — all in all helping empower your bottom line.

Frequently Asked Questions (FAQ)

“Hiring Advocacy Revolution allowed us to focus on dispensary services, while outsourcing the demands for training programs around these important topics. Our employees are enthusiastic about the program and many have remarked on how it makes them feel like the company truly cares about and is investing in their personal and professional development.”

— Leah F. (Director of Marketing & Talent)

  • This program is rooted in more than 15 years of advocacy & facilitation experience, and 3 years of Budtending & patient consulting experience so we've always had your team, your customers & your community in mind. Click here to learn about the Facilitator.

  • Click here to register for the program.

    Click here for a free consultation to help make sure we’re the right fit for your team.

  • Yes! We will bring the program to your team wherever they may be; travel expenses may be included.

  • If your team needs to reschedule a session, we’ll work with you to find a new date that works best.

  • Yes! This program has also been customized to other industries. Click here to contact us and let us know what you need. We'll then let you know if our programs are a good match.

  • Meet with us! Click here to book a free consultation.

* Quote by Peter Drucker

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