FOR DISPENSARIES

Where Advocacy Is The New Customer Service™

In the fast-paced world of cannabis retail, employee turnover rates are hitting a staggering 55% within a year. (NCIA)

It’s Time To Build A Culture Of Advocacy

Click on a section below to learn how Advocacy Revolution’s workshops can help your organization succeed in six crucial spaces:

1. CUSTOMER Satisfaction

Using the Human Informed model of advocacy, our Employee Satisfaction Initiative focuses on wellness, work-life balance and turnover rates using strategies proven to help improve employee satisfaction.

  • “High turnover rates among Budtenders continue to plague the cannabis retail sector, a problem that has ramifications for the industry beyond just the immediate costs.” (MJBizDaily)

  • Inspire Employee Retention

    Those who reported feeling valued and supported by their organization were more likely to go above and beyond for their customers, resulting in higher levels of customer satisfaction and loyalty. (Harvard Business Review)

  • “Hiring Advocacy Revolution allowed us to focus on dispensary services, while outsourcing the demands for training programs around these important topics. Our employees are enthusiastic about the program and many have remarked on how it makes them feel like the company truly cares about and is investing in their personal and professional development.” (Leah F. Director of Marketing & Talent; Program Graduate)

    Click here to read more testimonials from humans who have participated in this program!

2. EMPLOYEE Satisfaction

Using the Human Informed model of advocacy, our Team Engagement Initiative focuses on fostering a culture of understanding & innovation using strategies proven to help build team engagement.

  • Three in five workers said work-related stress caused them to have a lack of interest, motivation and energy at work. A total of 36% had cognitive weariness, 32% emotional exhaustion and 44% physical fatigue. (Forbes)

  • Organizations with a strong and robust culture have up to a 72% higher rate of employee engagement (Forbes) are 3x more likely to achieve high customer satisfaction ratings. (Deloitte)

  • “The thing I really appreciate from the training was to not negate my own feelings of stress whether that is in the workplace while with a patient, or with my peers or even just when I'm in my own head.” (Budtender; Program Graduate)

    “Something I really took from the training was the way stress can be exposed in others. On our side we must do our best to be there for the patient regardless of how they are walking in that door.” (Budtender; Program Graduate)

    Click here to read more testimonials from humans who have participated in this program!

3. TEAM Culture & Engagement

Using the Human Informed model of advocacy, our Customer Satisfaction Initiative focuses on Making Advocacy The New Customer Experience™ using strategies proven to support satisfaction & loyalty.

  • "Whether it's a bored demeanor, a dismissive look or just plain rude behavior, sloppy customer service spells disaster faster than just about any other business transgression." (Lauren Simonds)

  • "A satisfied customer is the best business strategy of all." (Michael LeBoeuf)

    84% of companies that work to improve their customer experience report an increase in their revenue. (Forbes)

    80% of customers say the experience a company provides is as important as its product [while] 88% of customers say good customer service makes them more likely to purchase again. (HubSpot)

  • “Feedback like this (below) is exactly the reason we do what we do[.] Thank you to the Advocacy Revolution training program for providing staff with the resources and tools to help all people with care and compassion.” (The Prime Leaf ; Program Graduate)

    Customer feedback of the Prime Leaf (a certified dispensary): "So I am deaf[,] but its common with my speech I get accused of faking but I wasn't here. Here I was accepted, welcomed with open arms and had a wonderful experience. Most people when encountering a deaf person just... its common interaction stops[.] Thank you from the bottom on my heart." (Shinko)

    Click here to read more testimonials from humans who have participated in this program!

“Culture eats strategy for breakfast.”

(Peter Drucker)

4. COMMUNITY Impact

Using the Human Informed model of advocacy, our Community Impact Initiative focuses on giving back to your neighborhood using strategies proven to foster & grow community relationships.

  • The best way to foster employee happiness and engagement is by having a mission. When you have happy, motivated employees, your brand thrives. (Forbes)

  • Shoppers prefer to buy from charitable companies because it makes them feel good. They know they’re part of something bigger than themselves and that their purchase is changing the world. In fact, 81% of millennials say they want to support brands with corporate citizenship. (Forbes)

  • “Overtaxed dealing with the challenges of COVID-19, [we] felt that the services offered were far too valuable to our growing team to pass up. Human Informed certification will have a very positive impact on our organization, employees and most importantly, on the community we serve.” (Leah F. Director of Marketing & Talent; Program Graduate)

    Click here to read more testimonials from humans who have participated in this program!

5. Industry LEADERSHIP

Using the Human Informed model of advocacy, our Goodwill Leadership Initiative focuses on goodwill & philanthropy using strategies proven to position your team as a leader in the cannabis space.

  • [A]bsentee leadership negatively impacts employee engagement and job satisfaction, with effects taking longer to appear at first but lasting for up to two years. (PsychReg)

  • Companies with a strong culture of innovation are three times more likely to be market leaders in their industry. (BCG)

  • ”The formatting is amazing! It is imperative for us to use these best practices and the stress training to remember and keep our heads, and our hearts.” (Lucas S. Lead & Inventory Manager; Program Graduate)

    Click here to read more testimonials from humans who have participated in this program!

6. The BOTTOM LINE

Using the Human Informed model of advocacy, our programs focus on contributing to a more sustainable & improved bottom line using strategies proven to influence customer & employee satisfaction.

  • Creating a culture of advocacy fosters & increases long-term brand loyalty. It makes your team & customers feel good, which means your bottom line will feel good too.

  • “Happy Employees = Happy Customers = Happy Bottom Line.” (Advocacy Revolution)

    “Loyalty is a powerful tool that sells while you sleep. When customers feel good shopping with you, they’ll continue to do so. And not only will they continue to buy from you, but they’ll advocate on your behalf to their social networks. (Forbes)

  • Click here to read more testimonials from humans who have participated in this program!

Happy Employees = Happy Customers = Happy Bottom Line.

(Advocacy Revolution)

THE BREAKDOWN

BENEFITS
Created For The Cannabis Industry
Dispensary Certification + Budtender Certifications

ACCESSIBLE OUTLINE
1 Program That Benefits 6 Essential Spaces
6+ Sessions Rooted In Best Practices
6+ Team Building Experiences

TAILORMADE CUSTOMIZATION
In-Person (preferred), Virtual, On-Demand or Hybrid
Program Onboarding & Consultation

DYNAMIC PROGRAM MATERIALS
Complete Program Guide
Resource Directory

THE BONUSES

1 YEAR SPONSORSHIP CREDIT
Free American Sign Language (ASL) Classes For Budtenders

PAY IT FORWARD
We’ll Donate 10% Of Your Program Rate To A Nonprofit In Your Community

THE FACILITATORS

OPTION 1.
We Facilitate FOR You

OPTION 2.
We Facilitate WITH You

We offer 10+ years of advocacy & facilitation experience plus 3 years Budtending experience. Click here to learn more.

Frequently Asked Questions (FAQ)

  • Click here to register for the program.

    Click here for a free 30-minute consultation to help make sure we’re the right fit for your team.

  • This program is rooted in more than 10 years of advocacy experience and 3 years of Budtending experience so we've always had your team, your customers & your patients in mind. Click here to learn about the Facilitator.

  • This depends on your team’s need and availability. We offer 1-day workshops. We also offer immersive 3-day workshops.

  • If your team needs to reschedule a session, we’ll work with you to find a new date that works best.

  • Yes! We will bring the program to your team wherever they may be; travel expenses may be included.

  • Yes! This program has also been customized to other industries. Click here to contact us and let us know what you need. We'll then let you know if our programs are a good match.

  • Meet with us! Click here to book a free consultation.

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Budtenders